Yes. One of the greatest features of Sensor-Online is the ability to change subscription plans. Now it is as simple as that. The flow is: Subscription details — Update subscription — Choose a plan. Also there is an Update subscription button in the action icons tray.

Yes, definitely! For that purpose we made a possibility to Activate/Deactivate instance. In order to migrate between servers customer must deactivate its instance, install the software on new server and then use already existing license secret. Backup of all data from previos instance is necessary if customer wants to continue utilizing same environment after migration.

We do understand that you may need multiple computing services. Price reduction starts from 10 licenses. Discount tiers are as follows: 10–50 Edges — 10%, 51–100 Edges — 12%, above 100 Edges — 15% off the license cost regardless the plan.

Pay-as-you-go license is based on different subscription plans and represents a typical SaaS model. Each plan is usually limited by the number of devices or assets that Sensor-Online instance will manage. The billing is being provided either monthly or yearly. Your credit card will be charged once per billing period, at the beginning of the corresponding period.

Pay-as-you-go subscription plans include license fees only with no hosing services, which means that you have to deploy Sensor-Online on an external cloud (AWS, Azure, GCP, etc), or on the local server (On-premise). This means you have to pay separately for the infrastructure and Sensor-Online software.

The Enterprise subscription plan consists of the fixed platform cost and price per device.

The platform cost includes:

• White-labeling;
• Dedicated server instances that will scale with the number of your devices;
• Priority support;
• On-demand training and email consulting;

The price per-device starts from USD 0.1 per month and is determined based on the data points each device generates. Contact us to get a precise quote for the custom Enterprise subscription.

For StartUp, Business and Enterprise licensees as well as Perpetual licensees we provide email response on any issue within certain amount of time, if separate support agreement is not signed. Solution time depends on issue severity and may require a meeting with out team member.

Refund Policy

The License fee is non-refundable, regardless of any circumstances. Customers may manage their subscription plans: update or cancel them. Once the subscription is deleted before expiration,

Delivery Policy

The software is available for download and installation from our website.  Please contact us if you have any questions or require support.

For StartUp, Business and Enterprise licensees as well as Perpetual licensees we provide email response on any issue within certain amount of time, if separate support agreement is not signed. Solution time depends on issue severity and may require a meeting with out team member.

For enterprise customers we offer GOLD support SLA, a dedicated IoT software engineer that helps you design, develop, and maintain your application. 24/7 phonesupport 1 hour responsetime.

SLA

1. Gold  schedule 24×7

2. Silver 16×7 (16 hours every day)

3. Bronze 8×5 (10 hours Monday to Friday)